Shipping Policy

Processing Time

All orders are made to order and typically ship within 1–5 business days.

Shipping Rates

We offer:

  • Flat-rate shipping of $8.95 on US orders under $100

  • Flat-rate shipping of $18.95 on Canadian orders

  • Free shipping on US orders of $100 or more

Canadian orders may be subject to import taxes, duties, brokerage, or handling fees. Any additional fees charged upon import are the responsibility of the recipient.

Transit Time

US orders typically arrive within 2–7 business days after shipment, depending on location.

Canadian orders may take up to approximately 14 business days in transit, although many arrive sooner. Customs processing may occasionally cause additional delays.

Carriers

We primarily ship via USPS. UPS may be used for larger or heavier orders.

Tracking

You will receive a tracking number once your order ships.

Shipping Locations

We currently ship to the United States and Canada through this website.

For orders to other international destinations, please visit our Etsy shop:

C&M Terrariums Etsy Shop

Please note: Due to country-specific packaging and shipping regulations, we are unable to ship to certain countries.

Delays

Processing and shipping times may be longer during holidays, high-volume periods, severe weather, or other carrier delays outside our control.

If you still need help, please contact us or use the Chat button.